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Why is my discount code not working?

Last updated on Sep 18, 2025

If you're having trouble applying a promo or discount code, here are a few things to check:

✅ 1. Ensure the code is entered correctly

  • The code should be entered exactly as provided, including capitalization.

  • Avoid any extra spaces before, after, or within the code.

✅ 2. Check if the code is still valid

  • Some promo codes have an expiry date, so verify that it’s still active.

  • Certain codes may only be valid for a limited number of redemptions.

✅ 3. Confirm the code is from Odd Giraffe

  • We do not provide discount codes to third-party websites. If you found a code elsewhere, it may not be valid.

✅ 4. Only one discount code can be applied

  • Most of our promotional codes cannot be combined with other offers or discounts.

✅ 5. Ensure the code applies to your order

  • Some discount codes are product-specific and can only be used on certain items.

  • The code may have a minimum order value requirement.

🚨 Still not working?

If you've checked everything and your discount code still isn’t applying, feel free to reach out to us at support@oddgiraffe.com, and we’d be happy to assist! 😊