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What do I do if my order is damaged or faulty?

Last updated on Sep 18, 2025

We're sorry to hear that! If your order arrives damaged or faulty, please reach out to us at 📧 support@oddgiraffe.com with clear photos of the issue within 24-48 hours of delivery.

We’ll review your case and ensure a replacement or resolution as quickly as possible. Your satisfaction is our priority! 😊