At Odd Giraffe, all of our personalized products are made-to-order. This helps us minimize waste and avoid overproduction. Because of this, we do not accept returns or exchanges on personalized items. Thanks for understanding! 😊
However, if you received a gift that is not personalized, we do accept returns within 30 days of purchase.
📌 Important Notes:
-
To process a return, you will need the original order number and the email address associated with the purchase.
-
The refund will be credited back to the original form of payment, meaning the person who gifted you the item will receive a notification and the refund amount.
If you have any questions about returning a gift, feel free to reach out to us at support@oddgiraffe.com.